Customers Improve and accelerate responsiveness to customers
QUALIPRO, Quality Software / QHSE, hold customers satisfaction at the heart of their value, within the framework of quality.
From discussions with the customers to measuring their satisfaction, QUALIPRO offers tools to data analysis and urge you to take corrective, preventive and improvement actions at all levels :
Customer complaint
- A real time monitoring of processing the claim
- Analysis customers complaints by type, by customer and by processing time
- Monitoring of corrective actions associated
Module available on Android mobile (Tablet, phone)
Customer focus and suggestions care and control
- Collect and record customers’ needs
- Follow-up actions taken in order to implement customer suggestions.
Customer satisfaction surveys
- Planning of customer satisfaction surveys
- Registration of results and automatic generation of statistical statements
- Follow-up actions taken as a result of investigations.
Benefits
QUALIPRO, Quality Software / HSE, is an efficient, simple and powerful tool to manage general information and individualized follow-up for each customer.
QUALIPRO is thus allowed :
- Developing greater responsiveness concerning the processing of customers complaints
- Communication of complaints customers to concerned in real time
- Identification and communication of customer’s needs and expectations
- Retention and Developing customer relation
- Be up-to- date with customers and act on the results
- More effective use of organization’s resources to improve customer satisfaction
- Identification of sources of customer discontent and react accordingly
- Minimization of customer complaints by removing causes.